Private Sector Businesses.

The Vanguard Method in the private sector leads to redesigning customer shaped services, enabling better ways for attracting, acquiring, growing and retaining customers today and tomorrow. Customer centricity is reconceived and operationalised. Continual innovation is designed in. Private sector clients have achieved improvements in customer satisfaction, it’s been better for the people that serve customers and the shareholders have seen the benefits of improved profits.

People Centred Services.

People centred services, such as health, social care and those supporting vulnerable or troubled families, consume a large proportion of public sector funds. They are also vital safety nets for people whose lives fall off the rails. However, our studies show that these services are often plagued by inefficiency and ineffectiveness, at great financial and human cost. Methods designed to solve this problem include pooled budgets, demand management, integrated services and early intervention. They all have the aim of increasing efficiency and improving outcomes for local people. However, their impact is often reported as limited.

The Vanguard Method in people centred services is the biggest opportunity to significantly reduce costs and, more importantly, to improve people’s lives. We understand how to design public services that actually work. As a result costs fall dramatically. But that’s not all. The wider consequence of providing services that work is that demand falls. Not only do you wipe out the strangling effect of high failure demand, you learn that fewer people experience problems. Happier people, better families, strengthened communities. Isn’t that what public services ought to be about?

Published Works.