Leading a revolution in management practice

Who we are and what we do.

We, humankind, invented management and we can change it. And there is a lot that needs changing in mainstream management practice.

Inspired by Deming’s declaration that organisations should be managed as systems, and intervention theory – that changing thinking is the key – John Seddon developed the Vanguard Method.

Those who have employed the Vanguard Method testify to profound results in terms of revenue, cost, customer service, employee morale and capacity to innovate.

Lloyds Bank embarked on a digital transformation but found the Big-Consultant-led methodology drove high levels of failure demand in to its service centres. The Vanguard Method rescued Lloyds from what was becoming a disaster.

Patrick Eltridge, CIO Royal Bank of Scotland, advocates the Vanguard Method as the way for understanding and improving work. Patrick describes it as an important evolution to improving customer value, and how it can teach us all a lot about how our organisations work today and how that current approach is often unhelpful.

The Vanguard Method has been used as a means for supporting Powys residents in lots of different ways. Happier people, better families, strengthened communities. Isn’t that what public services ought to be about?

Innovating better solutions to customer and organisational problems

Every service has a unique context, creating specific opportunities and challenges.

We have deep expertise in many different private sector industries and people centred services, which allows us to provide you with a completely different lens to your service, making visible to you the previously unseen opportunities for change and improvement.

The current narrative is that change takes time and involves large, expensive programmes of work, and expensive investment in technology.  However, once understood, you will see that the issues are not complicated, the solutions are straightforward, and the resulting improvements will amaze you.

Learn More.

See more real life examples of achieving substantial, rapid and sustainable change in your sector.