Helping leaders make organisations thrive

Renato Mota, Group General Manager – Wealth Management, shows how IOOF have gone beyond NPS, eNPS, and the normal transformation approaches that fail – and how in doing so they have achieved results beyond anything that conventionally might have been thought achievable in any usual plan. He calls the process completely transformational, both personally for individuals and for the organisation.

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Creating sustainable value for customers:A significant advantage

Great digital service costs less

Join us at our exclusive half day event in Sydney to hear progressive digital leaders describe how great service actually costs less. It might seem counterintuitive, but it’s true.

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What is the Vanguard Method?

The Vanguard Method is creating new knowledge in management theory and practice. In these publications leading practitioners share their insights and experiences of working with service organisations that are achieving substantial, rapid and innovative change.

Improved customer service and financial performance at IOOF Holdings Limited

Better for Financial Advisers

Improving health and social care at Powys County Council  

Supporting Powys residents in lots of different ways

Improved customer service, network resilience, and financial performance at Telstra

Better for Telstra customers

Who we are and what we do.

We work with progressive leaders who have become disillusioned by the inability of traditional methods of change, promulgated by consulting firms, to create any significant sustainable improvements.

We work in an unconventional way.  We reject report-writing, ‘sending in the suits’, and change by tools, training, and projects; common consulting practices which fail to achieve sustainable change.  Instead, we work alongside an organisation, providing a unique perspective and method, such that it’s capable of doing better things on its own.

For our private sector clients, this results in increased sales, higher levels of customer satisfaction, and reduced costs.  For our public and third sector clients it creates a better experience for each human being,  a great work environment,  large financial savings and releases capacity.

Profound improvements are achieved without the risks associated with traditional change programs or expensive investment in technology. Sustainable change happens in months, not years.

Our Services.

Every service has a unique context, creating specific opportunities and challenges.

We have deep expertise in many different private sector industries and people centred services, which allows us to provide you with a completely different lens to your service, making visible to you the previously unseen opportunities for change and improvement.

The current narrative is that change takes time and involves large, expensive programmes of work, and expensive investment in technology.  However, once understood, you will see that the issues are not complicated, the solutions are straightforward, and the resulting improvements will amaze you.

We are currently active and working with progressive leaders in nine countries, and are now working in Australia.

Learn More.

See more real life examples of achieving substantial, rapid and sustainable change in your sector.



Do you want to know more about the Vanguard Method? Or do you have a specific problem that’s proving hard to solve? Get in touch.


The Vanguard Method Pty Limited,
Level 26, 101 Collins Street, Melbourne, Victoria. 3000

Phone: +61 (0) 450 299 250

New Zealand

37 Coolidge Street, Brooklyn
Wellington, 6021 New Zealand

Phone: +64 (0) 210 228 7409


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