Jaaron & Backhouse 2014 Service organisations resilience using the Vanguard Method - The Vanguard Method

Rethinking lean service, in service design and delivery

Click to read Jaaron A & Backhouse C 2014 ‘Service organisations resilience through the application of the Vanguard Method of systems thinking: a case study approach’ International Journal of Production Research First published online 14 Aug 2013.

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