A case study of Disabled Facilities Grant service in Neath Port Talbot County Borough Council

Zokaei Neath Port Talbot DFGs case study 2010.

First published in December 2010 as part of the book ‘Systems Thinking: From Heresy to Practice’ by Zokaei et al, this case study from Neath Port Talbot County Borough Council shows that the sooner a disabled facility grant (DFG) was turned into an adaptation in a service user’s home, the better were the chances of avoiding admission into costly residential care.

A comparison of the old and new (redesigned) system showed savings per case of approximately £500 on physical works and £180 on the cost of delivery, with a turnaround time of a tenth of what it was previously.

Subsequently, people were shown to be living for 4 years longer on average if they received their adaptation at home rather than being admitted into residential care – a massive saving for the council against the cost of this additional care, and a huge difference for the quality of life for the recipient of the DFG.

Click to read the ‘Zokaei Neath Port Talbot DFGs‘ case study.