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Academic articles and published works
The Achilles’ heel of scale service design: Universal Credit in the UK
The Perils of Command and Control
Living the Life You Choose: The Introduction of the Vanguard Method into an Organisation Providing Support to People with Learning Disabilities
The Vanguard Method as Applied to the Design and Management of English and Welsh Children’s Services Departments
Systems Thinking and Higher Education: The Vanguard Method
The Vanguard Method in a Systems Thinking Context
Efficiencies in Public Service Delivery
The application of Vanguard Method to enhance service workers performance
Jaaron & Backhouse 2014 Service organisations resilience using the Vanguard Method
Lean and Systems Thinking in the Public Sector in Wales
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