Emergency Services Expertise

Increasing capacity and responsiveness to incidents and their causes

The Vanguard Method has been used by police forces and fire & rescue services across New Zealand, Australia and the UK to fundamentally change the way these services are delivered.

By challenging assumptions underpinning the traditional service designs and giving up government targets in favour of measures relating to purpose, better outcomes have been achieved.

Typically, our clients in Emergency Services have achieved:
  • 40% reduction in false alarms (fire)
  • Reduced journeys and maintenance spend (fire)
  • 30% reduction in total recorded crime
  • Young people missing from care reduced by 75%
  • Demand due to mental health issues reduced by 50% (police)

The Vanguard Method has been used by Police Forces and Fire & Rescue services to fundamentally change the way these services are delivered. By challenging assumptions underpinning the traditional service designs and giving up government targets in favour of measures relating to purpose, better outcomes have been achieved in –

Emergency services - Call Handling
  • Reduced abandoned/un-answered calls
  • Providing expertise at the initial point of contact
Roads Policing
  • Non-reportable collisions administration redesigned resulting in annual efficiency savings of approx £300,000 – a 1500% ROI.
Roads Policing
  • Front end/hub policing redesigned into local geographies delivering a better response to local needs
  • Enhanced issue identification and resolution resulting in greater capacity for front-line policing
Organised Crime
  • Increased collection of proceeds of crime
  • Additional arrests and convictions (Specific results withheld for operational reasons).

Results in policing

What it’s been like for the Fire & Rescue Service

Better for the people

Rebecca Bryant, Deputy Chief Executive of Staffordshire Fire and Rescue Service and Graeme Gerrard, Deputy Chief Constable at Cheshire Constabulary describe how applying the Vanguard Method has been better for their frontline staff and managers