IT and Digital Expertise
Without fail achieve a massive return through supporting services better, faster and cheaper
The good news does not stop with improvements to the delivery of core services. Support areas such as IT, HR and Finance can all benefit from the application of the Vanguard Method. As an example, IT managers learn their way to adding value to the core of the operation. It is a great example of what happens when the industry wide reliance on IT-led change is broken.
The shift from IT as the main agent of change, to one providing post-change support, always has an immediate and dramatic reduction on IT spend. Once people from IT ‘get it’, their contribution can be huge. One UK client with an approved budget of £15m for changes to a pensions system struggled to spend £500,000 once managers understood and acted on the major system conditions governing performance.
‘Understand the system – improve the work – ‘pull’ IT/digital’ – is a formula that works every time and will without fail achieve a massive return. The simple application of these three steps can lead to a ‘triple whammy’ of improvement: Faster software development whilst spending less and delivery of software with much greater utility.
Typically, our clients have:
- An ROI of over 3000% is a typical outcome of a Vanguard Method intervention in IT
- Work with IT help desks has increased first time fix rates by 63%, with the end to end time taken to resolve a help desk call being reduced by 91%
The Vanguard Method applied in support functions always has a dramatic impact on the delivery of core services delivery. A Vanguard Method intervention in IT improves the service delivered to customers and IT users and dramatically reduces the time and money required to provide the solutions.
A better method for Digital
‘Understand the system – improve the work – ‘pull’ Digital’ – is a formula that works every time and will without fail achieve a massive return. Don’t take our word for it, listen to an example from Lloyds Banking Group.
The Vanguard Method and Agile development
Research in the 1990s identified the ‘organisational culture’ (current operational principles) accounted for the failure of 80% of IT projects.
IT development has come a long way since the 90s. Agile IT development has an affinity with the principles underpinning the Vanguard Method but still does not have within it the ability to allow those principles to be applied, its success is still subject to the current operational principles being aligned to its method.
In order for Agile development to be focused on solving the right problems and be accepted by the organisation the business must be transformed first.
